Terms of service

Terms of Service
Last Updated: July 29, 2025

Welcome to Luna Motto (hereinafter referred to as "this Website" or "we"). By accessing or using this Website, you agree to comply with the following Terms of Service. If you do not agree to these terms, please do not use this Website.

1. Overview of Services

Luna Motto provides an online shopping platform where users can browse and purchase various products we offer (including but not limited to jewelry, clothing, etc.). All transactions conducted through this Website are subject to the following terms.

2. Account Registration and Security

Before using this Website, you may need to create an account. You agree to:

  • Provide accurate and complete registration information and promptly update your details as needed.

  • Maintain the security of your account and password and accept responsibility for all activities conducted through your account.

3. Product Information and Availability

We strive to ensure all product information is accurate. However, due to market changes, technical issues, or human error, some information may be incorrect or inaccurate. We reserve the right to change product prices, descriptions, or cancel orders at any time without prior notice.

4. Orders and Payment

  • Order Confirmation: Once you place an order, you will receive a confirmation email with your order details. This does not signify our acceptance of your order, only confirmation that we have received it.

  • Payment Methods: We accept various payment methods (such as credit cards, PayPal, etc.). Payment must be completed before shipment.

5. Shipping Policy

  • Shipping Areas: We offer global shipping. For specific countries and regions, please refer to our “Shipping Policy” page.

  • Delivery Time: Dispatch and estimated delivery times vary based on your location and chosen shipping method. Tracking information will be provided after the order is shipped.

  • Fees: Shipping fees vary depending on order amount, delivery address, and shipping method. Please review the exact cost at checkout.

6. Return and Exchange Policy

We understand that you may occasionally be dissatisfied with your purchase. Our return and exchange policy is as follows:

  • Return Conditions: Items must be in their original condition, unused, and include all original tags and packaging.

  • Return Period: You may request a return within [e.g., 30 days] from the date of receipt.

  • Return Process: Please submit a return request via our online return form. Once approved, you may send the item back.

  • Refund Method: Refunds will be processed after we confirm the returned item is in acceptable condition. The amount will be refunded to your original payment method.

7. Privacy Policy

We are committed to protecting your privacy. All personal information collected is used solely for processing orders, providing customer service, and sending promotional information (if you have agreed to receive such messages). For more details on how we use your data, please see our Privacy Policy.

8. Intellectual Property

All content on this Website—including but not limited to text, images, logos, trademarks, videos, graphics, and audio—is protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or use any content without our prior written consent.

9. Disclaimer

All information and services on this Website are provided "as is." We are not liable for any loss or damage resulting from the use of this Website. While we make every effort to ensure the security and functionality of the site, we do not guarantee it will be error-free or uninterrupted at all times.

10. Modifications to Terms

We reserve the right to modify or update these terms at any time. All changes will be posted on this page and will take effect immediately. We recommend checking this page regularly to stay informed about the latest terms.

11. Contact Us

If you have any questions or need assistance, please contact us via:

  • Email: [support@lunamotto.com]

  • WhatsApp: [+86 18328338986]

  • Address: Room 507, Unit 1, Building 2, No.1 Section 1, Huafu Avenue, Huayang Subdistrict, Tianfu New Area, Chengdu, Sichuan, China